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Effective documentation results from carefully analyzing and thoroughly
understanding business objectives. Whether you're a start-up or
an established business, we can tailor our documentation services
to your needs.
Documentation is a cyclical process, which includes
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Requirements Analysis
Requirements Analysis includes
- Scope—defines the documentation deliverables
- Needs Assessment—determines needs and goals
- Audience Analysis—defines the audience through a user profile
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Planning and Design
Planning and Design includes
- Task Analysis—a further breakdown of Needs Assessment, Task Analysis entails gaining an understanding how users use the feature or system to do their jobs
- Standards—dictate the parameters that your documents are developed in and provides the basis on which the quality of your documents can be measured
- Media—determines alternative formats and publishing media
- Project Planning—formulates a plan that identifies prioritized activities to help reach your documentation objectives
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Development
Development includes
- Quality Assurance—provide options for the application of standards and guidelines
- Formative Usability—gain user input while the product is being developed, before it's too prohibitive to make changes
- Implementation—produce, package, and distribute deliverables; develop and implement customer surveys, feedback; determine maintenance/update requirements
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Evaluation and Improvement
Evaluation and Improvement includes
- Usability Testing—collect
user input for incorporation into the subsequent development cycle
- Revision—make changes
before the next development cycle
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